Terms of Service
Terms & Conditions of Serivices
Lisa Gatley – Psychotherapy & Neurodiversity Coaching
By booking or purchasing any services with Lisa Gatley, you (the client) agree to the following Terms & Conditions.
1. Scope of Services
Services include individual online psychotherapy and neurodiversity coaching sessions.
Sessions are delivered online and last 50 minutes.
Sessions are time-bound and will end at the scheduled time.
2. Client Responsibility
By engaging in psychotherapy or coaching services, you confirm that:
You are participating voluntarily.
You are emotionally and mentally able to engage in reflective work.
You understand that outcomes are not guaranteed and depend on your own engagement, decisions, and actions.
You remain fully responsible for your choices, actions, and outcomes before, during, and after sessions.
3. Confidentiality
All sessions are treated as confidential.
Information will not be shared with third parties except where:
Disclosure is required by law, or
There is a risk of harm to yourself or others.
4. Booking & Payment
Sessions must be booked in advance via the online booking system.
Payment is required at the time of booking or at least 24 hours prior to the session.
All prices are listed in GBP (£).
Payments are accepted via BACS.
5. Cancellations, Rescheduling & Refunds
Sessions may be rescheduled with a minimum of 24 hours’ notice.
Cancellations made with less than 24 hours’ notice are non-refundable.
Missed sessions or non-attendance (“no shows”) are charged in full.
Refunds are not offered once a session has taken place.
In exceptional circumstances, discretion may be applied at the sole judgement of Lisa Gatley.
6. Changes to Services
Lisa Gatley reserves the right to update or modify:
Services
Pricing
Availability
Any changes will not affect existing confirmed bookings.
7. Acceptance of Terms
By booking any session or service, you confirm that you have:
Read
Understood
Agreed
To these Terms & Conditions and the Cancellation & Refund Policy.